Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Back To TopSummary of licensing authority delegations permitted under the Gambling Act, applicable to England and Wales only

Matter to be dealt withFull CouncilSub-committee of licensing committeeOfficers

Final approval of the Licensing Authority statement of policy

X

 

 

Policy not to permit casinos

X

 

 

 

Fee setting

(when appropriate)

 

X

(if delegated by full council)

 

Application for premises licences

 

X

Where representations have been received and not withdrawn

X

Where no representations received/representations have been withdrawn

Application for a variation to a licence

 

X

Where representations have been received and not withdrawn

X

Where no representations received/representations have been withdrawn

Application for a transfer of a licence

 

X

Where representations have been received from the Commission or responsible authority

X

Where no representations received from the Commission or responsible authority

Application for a provisional statement

 

X

Where representations have been received and not withdrawn

X

Where no representations received/representations have been withdrawn

Review of a premises licence

 

X

 

Application for club gaming/club machine permits

 

X

Where objections have been made and not withdrawn

X

Where no objections made/objections have been withdrawn

Cancellation of club gaming/club machine permits

 

X

 

Applications for other permits

 

 

X

Cancellation of licensed premises gaming machine permits

 

 

X

Consideration of temporary use notice

 

 

X

Decision to give a counter notice to a temporary use notice

 

X

 

X indicates the lowest level to which decisions can be delegated

Back To TopSummary of licensing authority delegations permitted under the Gambling Act, applicable to Scotland only

Matter to be dealt with

Licensing Board

Committee of Licensing Board or member of the Licensing Board

Clerk of the Licensing Board (and member of staff appointed to assist the clerk)

Final approval of the Licensing Authority statement of policy

X

 

 

Policy not to permit casinos

X

 

 

Application for premises licences

 

X
Where representations have been made and not withdrawn

X

Where no representations made/representations have been withdrawn

Application for a variation of a premises licence

 

X

Where representations have been made and not withdrawn

X

Where no representations made/representations have been withdrawn

Application for a transfer of a licence

 

X

Where representations have been received from the Commission

X

Where no representations received from the Commission

Application for a provisional statement

 

X

Where representations have been made and not withdrawn

X

Where no representations made/representations have been withdrawn

Review of a premises licence

 

X

 

Application for club gaming/club machine permits

 

X

Where objections have been made and not withdrawn

X

Where no objections made/objections have been withdrawn

Cancellation of club gaming/club machine permits

 

X

 

Applications for other permits

 

 

X

Cancellation of licensed premises gaming machine permits

 

 

X

Consideration of temporary use notice

 

 

X

Decision to give a counter notice to a temporary use notice

 

X

 

X indicates the lowest level to which decisions can be delegated