Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Appendix B - Summary of gaming machine categories and entitlements

  1. Appendix B: Summary of gaming machine categories and entitlements

Back To TopAppendix B: Summary of gaming machine categories and entitlements

Category of machine

Maximum stake (from April 2019)

Maximum prize (from Jan 2014)

A

Unlimited – No category A gaming machines are currently permitted

B1

£5

£10,000*

B2

£2

£500

B3A

£2

£500

B3

£2

£500

B4

£2

£400

C

£1

£100

D – non-money prize

30p

£8

D – non-money prize (crane grab machines only)

£1

£50

D – money prize

10p

£5

D – combined money and non-money prize

10p

£8 (of which no more than £5 may be a money prize)

D – combined money and non-money prize (coin pusher or penny falls machines only)

20p

£20 (of which no more than £10 may be a money prize)

* With option of max £20,000 linked progressive jackpot on premises basis only