Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Single machine permits

Single machine permits are not intended for those that are operating a commercial business; for that you will need a full gaming machine technical operating licence.

If you collect gaming machines (fruit machines, slot machines) as a private individual and you want to sell, repair or maintain a single machine or part of a gaming machine, you may be able to apply for a single machine permit instead of a gaming machine technical operating licence. 

The application fee for a single machine permit is £25

When we receive your application, we will carry out checks to ensure that you qualify for a single machine permit.

Single machine application form

Application form for a single machine permit

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Single machine application - guidance notes

Guidance on completing the single machine application form

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