Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Remote society lottery operating licence

Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure.

Regardless of where you are based in the world, you need a licence from us if:

  • you are providing facilities for gambling to consumers in Great Britain online (or through any other means of remote communication)
  • any part of your remote gambling equipment is based in Great Britain. 

There is a remote operating licence for each type of gambling activity you might want to provide. 

This licence allows you to operate a remote (e.g. an online) society or local authority lottery that generates proceeds greater than £20,000 in a single draw or £250,000 in a year. 

Depending on the category of licence you apply for, this lets you run a lottery with proceeds of up to £5 million for a single draw and aggregate proceeds of £50 million in a year (pro-rata limit of £31,311,475 in 2020). 

Application fee remote society lottery operating licence 

Application fees

 

Annual proceeds

 

F1

G1

H1

Up to £100,000

£100k - £500k

£500k+

Society lottery remote - application fee

£147

£220

£293

Annual fee remote society lottery operating licence 

Your first annual fee is due 30 days after your licence is issued to you, and subsequent annual fees will be due every year before the anniversary of the day your licence was issued.

For the first year, the annual fees below will be reduced by 25% (ancillary and linked licence annual fees are not subject to this reduction).   

If you apply for a combination of different kinds of licence, you will get a discount on your annual fee.

Annual fees

 

Annual proceeds

 

F1

G1

H1

Up to £100,000

£100k - £500k

£500k+

Society lottery remote

£348

£692

£1,458