Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Remote gaming machine technical – supplier operating licence

This licence allows you to supply, install, adapt, maintain and repair all categories of gaming machine or parts of a gaming machine (which includes gaming machine software) using remote communication (eg supplying gaming machine software via secure file transmission).

You are responsible for making sure all your machines comply with the gaming machine technical standards. 

The licence does not permit you to manufacture a gaming machine or gaming machine software. You will need a gaming machine technical (full) or gaming machine technical (software) operating licence to conduct manufacturing activities.

If your business supplies gaming machines or software using any form of non-remote communication (such as by uploading software to CD or memory stick), you should also apply for a non-remote gaming machine technical licence. 

Application fee remote gaming machine technical – supplier operating licence 

Application fees

Fee category

F1

G1

H1

 

 

 

 

 

Annual gross value of sales

Less than £550,000

£550,000 or   greater, up to but excluding £6.6 million

£6.6 million   or greater

 

 

 

 

 

Application Fee

£879

£1,464

£14,647

 

 

 

 

 

Annual fee

Your first annual fee is due 30 days after your licence is issued to you. Subsequent annual fees are due every year before the anniversary of the day your licence was issued.

For the first year, the annual fees below will be reduced by 25% (ancillary and linked licence annual fees are not subject to this reduction).  

If you apply for a combination of different kinds of licence, you will get a discount on your annual fee.  

Annual fees

Fee category

F1

G1

H1

 

 

 

Annual gross value of sales

Less than £550,000

£550,000 or   greater, up to but excluding £6.6 million

£6.6 million   or greater

 

 

 

Annual Fee

£5,360

£16,801

£28,449