Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Remote bingo operating licence

Regardless of where you are based in the world, you need a licence from us if:

  • you are providing facilities for gambling to consumers in Great Britain online (or through any other means of remote communication)
  • any part of your remote gambling equipment is based in Great Britain. 

There is a remote operating licence for each type of gambling activity you might want to provide. 

The remote bingo operating licence allows you to provide bingo games to customers via a website, through mobile technology, interactive TV services or radio technology. If you contract with any of the participants who use your gambling facilities (ie if any of those participants are your own customers) then you will need this licence instead of the bingo (game host) operating licence.

If you are a gambling software business that provides facilities for remote bingo but only in circumstances in which you host those facilities through other operators’ platforms, then you may be eligible to hold a bingo (host) operating licence.  To hold a host licence, your business:

  • must hold a gambling software operating licence, and
  • must not contract directly with any of the customers who play the bingo games you provide ie only customers of another operator can access your bingo games via that other operator’s website or app.

Please see the bingo (host) licence for further details.

Application fee remote bingo operating licence

Application fees

Fee category

F1

G1

G2

H1

I1

J1

K1

L1

Annual gross gambling yield

Less than £550,000

£550,000 or   greater, up to but excluding £2 million

£2 million   or greater, up to but excluding £5.5 million

£5.5 million   or greater, up to but excluding £25 million

£25 million   or greater, up to but excluding £100 million

£100 million   or greater, up to but excluding £250 million

£250 million   or greater, up to but excluding £550 million

£550 million   or greater, up to but excluding £1 billion

Application Fee

£2,640

£6,452

£6,452

£10,147

£14,896

£23,977

£33,832

£57,304

Fee category

M1

 

 

 

 

Annual Gross gambling yield

£1 billion   or greater

 

 

 

 

Application Fee

£57,304

 

 

 

 

                             

Annual fee

Your first annual fee is due 30 days after your licence is issued to you. Subsequent annual fees are due every year before the anniversary of the day your licence was issued.

If you apply for a combination of different kinds of licence, you will get a discount on your annual fee. 

Annual fees

Fee category

F1

G1

G2

H1

I1

J1

K1

L1

Annual gross gambling yield

Less than £550,000

£550,000 or   greater, up to but excluding £2 million

£2 million   or greater, up to but excluding £5.5 million

£5.5 million   or greater, up to but excluding £25 million

£25 million   or greater, up to but excluding £100 million

£100 million   or greater, up to but excluding £250 million

£250 million   or greater, up to but excluding £550 million

£550 million   or greater, up to but excluding £1 billion

Annual Fee

£2,709

£6,488

£9,480

£13,307

£35,541

£68,146

£136,455

£387,083

Fee category

M1

 

 

 

 

Annual Gross gambling yield

£1 billion or greater

 

 

 

 

Annual Fee

£512,083 plus   £125,000 for each complete additional £500 million of annual gross gambling yield   above £1 billion