Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Adult gaming centre (AGC) operating licence

This licence is for adult gaming centres, often called arcades. 

It allows you to offer an unlimited number of category C and D gaming machines and up to 20% of your total number of machines, can be of category B3 or B4. 

Your premises is for those aged 18 and over only. 

If you apply for one of these licences you can also apply for linked licences if you intend to maintain the gaming machines on your AGC premises yourself.  

If you just want to make category D gaming machines or bingo prize gaming available in your arcade you don’t need a licence from us, but you do need a permit from your local licensing authority.

You do not need a licence from us if you only offer machines that do not have a prize, or the prize is worth the same or less than the money paid to play the machine. 

Application fee adult gaming centre (AGC) operating licence

Application fees

Fee category

A1

A2

A3

B1

B2

B3

C1

D1

Annual gross gambling yield

Less than £200,000

£200,000 or   greater, up to but excluding £750,000

£750,000 or   greater, up to but excluding £1.25 million

£1.25 million   or greater, up to but excluding £2 million

£2 million   or greater, up to but excluding £4 million

£4 million   or greater, up to but excluding £7.5 million

£7.5 million   or greater, up to but excluding £14 million

£14 million   or greater, up to but excluding £30 million

Application Fee

£879

£879

£879

£879

£879

£879

£1,464

£4,394

Fee category

E1

E2

E3

E4

 

 

 

 

Gross gambling yield

£30 million   or greater, up to but excluding £125 million

£125 million or greater, up to but excluding £225 million

£225 million   or greater, up to but excluding £325 million

£325 million   or greater

 

 

 

 

Application Fee

£14,647

£14,647

£14,647

£14,647

 

 

 

 

Annual fee adult gaming centre (AGC) operating licence

Your first annual fee is due 30 days after your licence is issued to you. Subsequent annual fees are due every year before the anniversary of the day your licence was issued.

For the first year, the annual fees below will be reduced by 25% (ancillary and linked licence annual fees are not subject to this reduction).  

If you apply for a combination of different  kinds of licence, you will get a discount on your annual fee.

Annual fees

Fee category

A1

A2

A3

B1

B2

B3

C1

D1

Annual gross gambling yield

Less than £200,000

£200,000 or   greater, up to but excluding £750,000

£750,000 or   greater, up to but excluding £1.25 million

£1.25 million   or greater, up to but excluding £2 million

£2 million   or greater, up to but excluding £4 million

£4 million   or greater, up to but excluding £7.5 million

£7.5 million   or greater, up to but excluding £14 million

£14 million   or greater, up to but excluding £30 million

Annual Fee

£1,314

£1,370

£2,000

£3,030

£3,247

£3,658

£10,314

£23,095

Fee category

E1

E2

E3

E4

 

 

 

 

Gross gambling yield

£30 million or greater, up to but excluding £125 million

£125 million or greater, up to but excluding £225 million

£225 million or greater, up to but excluding £325 million

£325 million or greater

 

 

 

 

Annual Fee

£40,080

£60,252

£75,327

£100,327 plus   £25,000 for each complete additional £200 million of annual gross gambling yield   above £325 million