Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Testing strategy for compliance with remote gambling and software technical standards

The testing strategy outlines the process operators must follow to demonstrate compliance with the Remote gambling and software technical standards. It contains procedures for the pre-release testing of games and RNGs, post-release performance monitoring, annual information security audit and the annual games testing audit.

Those operators in scope for the annual games testing audit will have already been allocated a pool. More information about the audit can be found within the testing strategy. We have created a template for the completion of this audit by test houses, we require the template to be completed and submitted by each licensee in scope.

The new Games Register went live on Tuesday 5 June. This replaces the current test report and RGI submission process. For more information please see the guidance note.

IAGR Multi-Jurisdictional Testing Framework  

The aim of the multi-jurisdictional testing framework (MJTF) is to reduce duplication for operators who are licensed for the same activity in multiple participating jurisdictions. 

The initial focus is on the fairness testing of RNGs and games for use in remote gambling. The participating jurisdictions have agreed common standards, so where one product operates in multiple jurisdictions operators can have the RNG/game tested to these standards and use the one test to satisfy the testing requirements of all participating jurisdictions. 

Gambling Commission licence holders will still be required to adhere to our testing strategy which requires pre-release testing for all new and relevant updated RNGs and game, and to submit testing evidence prior to release. However you can now use this one standard for testing which will be of particular benefit if you operate in all or some of the participating jurisdictions. 

What next for MJTF? 

Further phases of the MJTF will include game fairness testing (currently under trial), field product certification and information security. At this stage the MJTF is only recognised by the pilot group of participating jurisdictions but it is hoped that other jurisdictions considering or currently regulating remote gambling will be able to join the scheme should it suit their testing assurance needs. 

More details regarding the multi-jurisdictional testing framework can be found on the IAGR (International Association of Gaming Regulators) website.