Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Key equipment

We do not specify where your remote gambling equipment must be located.

However, we will take into account a number of factors when considering applications in order to ensure that we have appropriate controls over the gambling offered and can ensure we can fulfil our compliance and enforcement activities.

The factors that will be considered will include ensuring:

  • equipment is located in jurisdictions where operating a remote gambling business is permitted.
  • we have access to data on demand in order to conduct our regulatory activities. For example, local DPA laws must allow data to be transferred to us. If it cannot you could not locate equipment in that jurisdiction.
  • we can be satisfied that all data and records are accurate and complete.

In addition, we will require access to key staff at potentially short notice. It will be your responsibility to provide us with satisfactory assurance over the manner in which you structure and manage your business.

Further advice on the location and relocation of key equipment is in the  Licence conditions and codes of practice.