Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Games register

The games register has replaced the test report and RGI submission process. We no longer require game test reports to be submitted by email.

This is in line with your requirement to report on games testing, as outlined in LCCP Condition 2.3.1.

If you hold a relevant licence the Games Register will be automatically accessible through e-services.

The new system allows you to add, withdraw and reinstate random number generator (RNG) driven games and RNGs individually or through a bulk upload service. You will also be able to download your register in full as a CSV. 

If you hold a gambling software licence, the new system allows you to add details of the game and relevant test reports. This will generate a unique game register reference, which you will supply to gambling businesses who provide the game to players. 

If you provide RNG gaming facilities to consumers, you must use the new unique game register reference from your game supplier to make entries.

If you have any queries please contact your licensing contact.

games register

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