Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Casino permitted areas

Casinos are only permitted in certain areas within Great Britain.

Casino premises licences

Gambling Act 2005

New casinos under the Gambling Act 2005 are restricted to the following areas:

The following local licensing authority areas can site one small casino:

  • Bath and North East Somerset District Council
  • East Lindsey District Council
  • Luton Borough Council
  • Scarborough Borough Council
  • Swansea City and County Council
  • Torbay Borough Council
  • Wigtown Divisional Licensing Board in the area of Dumfries and Galloway Council
  • Wolverhampton City Council.

The following local licensing authority areas can site one large casino:

  • Great Yarmouth Borough Council
  • Kingston upon Hull City Council
  • Leeds City Council
  • Middlesbrough Borough Council
  • Milton Keynes Borough Council
  • Newham London Borough Council
  • Solihull Metropolitan Borough Council
  • Southampton City Council.

Contact the local licensing authorities concerned to find out more. 

Gaming Act 1968

If you run a 1968 Act casino, you should already have a premises licence from your local licensing authority.

How the regions were decided 

The regions are based on a historical division that was established under the previous regulatory framework by the Gaming Board for Great Britain working under the Gaming Act 1968. 

Permitted areas and other details about 1968 Act casinos