Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
Skip to main content

Casino games

The Casino Games Review Group (CGRG), set up by the casino trade body, publishes a list of all the casino games on offer.

Casino businesses interested in running a trial of a new game, side bet or game variant should contact the CGRG through its website.

Casino businesses are free to offer new casino games, and new side bets or variants on existing games, without having to obtain approval from the Gambling Commission.

No games are prohibited at the moment but we can publish a list of games that must not be offered should we feel it is necessary.

Player information on the rules of each type of casino game on offer and a players’ guide to the house edge (giving the odds offered) must be displayed in each casino.

LCCP: Social responsibility code 4.2.1