Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Bingo and casino technical requirements

These requirements cover a variety of equipment including live roulette wheels and bingo tickets. They do not cover gaming machines or remote and gambling software technical standards.

LCCP: Licence condition 2.3.2
LCCP: Licence condition 2.3.3

These technical requirements regulate bingo and casino equipment in two different situations: 

  • equipment that is used on premises in Great Britain to provide casino games and bingo games to the public
  • equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Gambling Act 2005. 
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Bingo and casino equipment technical requirements

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