Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Age restrictions in bingo premises

Although the law does not prevent under 18s from entering bingo clubs, the industry generally chooses to apply a no under 18s policy.

Under 18s are allowed in licensed commercial bingo clubs but they must not take part in playing bingo or any other forms of gambling whilst on the premises.

If your bingo club has category B or C gaming machines these must be separated from areas where under 18s are allowed.

Employment of children and young people in bingo premises

If you employ children (those aged under 16) or young people (16 or 17) you should be aware that it is an offence for them to provide facilities for playing bingo or to perform any function in connection with a gaming machine, including servicing or cleaning them.

It is an offence to employ children to perform any function on the premises when you are running a bingo game. You can, however, employ young people to perform any function not related to gambling when bingo games are taking place.

You should have policies and procedures designed to ensure that:

  • children and young people are never asked to perform the tasks above
  • all your staff, including those who are children or young people themselves, are instructed about the laws relating to access to gambling by children and young people.

You should consider adopting the policy that children are not employed to work on bingo licensed premises when the premises are open for business and that children or young people are not asked to work in areas where there are gaming machines.

Relatives of key members of staff at bingo premises

We suggest that close relatives of key members of staff (for example callers, managers and cashiers) should not be allowed to play bingo in those clubs.

Bingo at private members’ clubs and institutes

For private members clubs and institutes, under 18s can participate in private or non-commercial bingo provided they are members of the club or institute in which the bingo is offered. This also applies to guests of members.

However, club membership rules often impose an age limit of 18 before a person may join, this could also apply to guests. If this is the case under 18s could not participate in any bingo offered.

Also see

What constitutes bingo?

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