Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Offering bets on eSports

eSports is playing computer games competitively. That might be just two players against each other or huge tournaments with hundreds of players. 

Betting on eSports should be treated no differently as betting on any other live event.

Although there are additional risks associated with eSports events, these should be mitigated by event organisers and by your own commercial assessment of what bets to offer in this market.

If you wish to offer bets to GB consumers on eSports events then, you will need a betting licence. The types of betting offered and how you offer them will determine the licence required.


Also see

Virtual currencies, esports and social gaming

Policy paper

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