Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Horse-race pool betting

The Tote’s exclusive licence to provide pool betting on British horseracing expired on 12 July 2018.

All operators are now able to provide pool betting on British horseracing subject to holding a pool betting operating licence.

We envisage that the marketplace will evolve over the coming months. Find out more about our position in relation to: