Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
Skip to main content

Types of amusement arcade

There are three types of amusement arcade:

Unlicensed FECs are able to offer category D machines if they obtain a gaming machine permit from their local licensing authority. Any number of category D machines can be made available with such a permit (subject to non-gambling considerations, such as fire regulations and health and safety).

Under 18s

No one under the age of 18 years is allowed to enter an AGC or the adults only area of a licensed FEC, there are no age restrictions in unlicensed FECs.

Gaming machines (fruit machines, slot machines) in arcade premises

The three different types of amusement arcade can offer specific categories of gaming machine. 

Type of arcade

Categories of machines permitted


B3, B4, C and D


C and D