Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Types of amusement arcade

There are three types of amusement arcade:

Unlicensed FECs are able to offer category D machines if they obtain a gaming machine permit from their local licensing authority. Any number of category D machines can be made available with such a permit (subject to non-gambling considerations, such as fire regulations and health and safety).

Under 18s

No one under the age of 18 years is allowed to enter an AGC or the adults only area of a licensed FEC, there are no age restrictions in unlicensed FECs.

Gaming machines (fruit machines, slot machines) in arcade premises

The three different types of amusement arcade can offer specific categories of gaming machine. 

Type of arcade

Categories of machines permitted


B3, B4, C and D


C and D