Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Gaming machine testing strategy

We set technical standards for gaming machines and gambling software and make arrangements for the administration of tests of compliance with those standards.

We provide for the enforcement of standards and submission to tests by attaching conditions to operating licences. 

As a gambling software and gaming machine technical licence holder you must comply with the technical standards and with requirements relating to the timing and procedures for testing.

The Gaming machine testing strategy sets out the testing requirements for each set of standards.

This includes who can test against the standards, what will need to be tested and the deadlines for testing. It discusses the testing strategy for assessing compliance with the machine standards for categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable games, cashless payment machine systems, linked progressives and wireless networks.

It also covers system integration testing and commercial site testing.

We are aware that testing cannot be completed prior to release for new gaming machines coming on to the market in the first few months without causing substantial delays. This has been taken into account in this strategy.

This testing strategy should be read alongside the gaming machine technical standards for each category of gaming machine, setting out the timetable for compliance.