Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Gaming machine categories

A gaming machine is defined by the Gambling Act 2005 as a machine that is designed or adapted for use by individuals to gamble (whether or not it can also be used for other purposes). 

Gaming machines fall into categories depending on the maximum stake and prize available. 

Click on each category to find out more about it.  

Gaming machines

Not a gaming machine

A

B1

B2

B3

B3A

B4

C

D

SWP

Most gaming machines are of the reel-based type, also known as fruit, slot, or jackpot machines. 

Several devices or systems are excluded from being defined as gaming machines including:

  • domestic or dual-use computers
  • telephones or other machines for facilitating communication
  • machines designed or adapted to bet on future real events
  • lottery terminals
  • in a bingo premises, machines designed or adapted for the playing of bingo (including by way of prize gaming)
  • machines designed or adapted for the playing of bingo, by way of prize gaming, where a family entertainment centre gaming machine permit or a prize gaming permit is held
  • semi-automated casino games
  • wholly-automated casino games.