Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Gaming machine categories

A gaming machine is defined by the Gambling Act 2005 as a machine that is designed or adapted for use by individuals to gamble (whether or not it can also be used for other purposes). 

Gaming machines fall into categories depending on the maximum stake and prize available. 

Click on each category to find out more about it.  

Gaming machines

Not a gaming machine

A

B1

B2

B3

B3A

B4

C

D

SWP

Most gaming machines are of the reel-based type, also known as fruit, slot, or jackpot machines. 

Several devices or systems are excluded from being defined as gaming machines including:

  • domestic or dual-use computers
  • telephones or other machines for facilitating communication
  • machines designed or adapted to bet on future real events
  • lottery terminals
  • in a bingo premises, machines designed or adapted for the playing of bingo (including by way of prize gaming)
  • machines designed or adapted for the playing of bingo, by way of prize gaming, where a family entertainment centre gaming machine permit or a prize gaming permit is held
  • semi-automated casino games
  • wholly-automated casino games.