Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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B3A gaming machines

These products are gaming machines and not lottery products. However, the type of game is limited to ‘lottery style games’. 

The game may appear to offer the player the illusion of some type of gamble or interaction as with other types of gaming machines, but the outcome of the game is predetermined by the virtual lottery ticket that the machine selects when the game starts. 

Machine category

Max stake

Max prize

Permitted location

Max number of machines




Members’ club or miners’ welfare institute only

Max 1

Licences and permits required

B3A machines can only be made available in members’ clubs or miners’ welfare institutes.

For clarity, category B3A machines can not be sited in Commercial Clubs.

You must have a club machine permit from your local licensing authority to make them available. 

If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business.

Gaming machine technical standards

For the full details of the technical standards to which this category of machine must comply see Machine standards category B3A 

All gaming machines sited on club or miners welfare institute premises must comply with our gaming machine technical standards

Test houses

You must ensure these gambling products have been tested by a test house before they are released to the market. 

For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the Gaming machine testing strategy. 

Return to player (RTP)

B3A machines must display the actual percentage return to player for each lottery class. 

The value displayed must be verified either by the manufacturer or accredited test lab for categories B1, B2, B3 and B3A. 

There are duties to be paid on gaming machines so you should read this information in conjunction with the characteristics published by HMRC

VAT Betting and Gaming guidance

Lottery ticket vending machines

Tickets in a small society lottery (registered with a local authority) or large society lottery (licensed by the Gambling Commission) or in a private society lottery can be sold by means of a lottery ticket vending machine.

This type of machine usually dispenses a scratchcard or pull-tab lottery ticket. There must be no element of skill or game play required by the purchaser and the machine must not determine the outcome of the lottery or display the result within an interval of less than one hour if it is to avoid being classed as a gaming machine and subject to the requirements for gaming machines.

Comparing lottery ticket dispensers and category B3A gaming machines contains in-depth guidance on the differences between lottery ticket vending machines and gaming machines.

You do not usually need a licence to manufacture or supply a genuine lottery ticket vending machine to someone lawfully promoting a lottery. The suppliers of such machines must be careful to ensure that the services they offer do not constitute promoting a lottery unless they have the necessary permission. 

Organising small lotteries and Promoting society and local authority lotteries contain details on where and to whom you can sell tickets for each kind of lottery and what permissions may be required.