Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Licence conditions and codes of practice sector extracts

Extracts of Licence conditions and codes of practice (LCCP) applicable to each type of licence.

Current version took effect from 14 April 2020. 

LCCP sector specific extract                                                                                                  In effect from

All personal licences

 

31/10/2018

Arcades sector summary

 

01/01/2020

Betting sector summary

 

14/04/2020

Remote betting sector summary

 

29/07/2020

Bingo sector summary

 

01/01/2020

Remote bingo sector summary

 

29/07/2020

Casino 1968 Act  summary

Casino 2005 Act summary

01/01/2020

Remote casino sector summary

 

29/07/2020
Lotteries sector summary

29/07/2020

Remote lotteries sector summary

 

29/07/2020
Gaming machines and gambling software sector summary

01/01/2020
Remote gaming machines and gambling software sector summary 01/01/2020

 

Important reading