Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Licence conditions and codes of practice sector extracts

Extracts of Licence conditions and codes of practice (LCCP) applicable to each type of licence.

Current version took effect from 14 April 2020. 

LCCP sector specific extract                                                                                                  In effect from

All personal licences



Arcades sector summary



Betting sector summary



Remote betting sector summary



Bingo sector summary



Remote bingo sector summary



Casino 1968 Act  summary

Casino 2005 Act summary


Remote casino sector summary


Lotteries sector summary


Remote lotteries sector summary


Gaming machines and gambling software sector summary

Remote gaming machines and gambling software sector summary 01/01/2020


Important reading