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Regulatory returns

Don’t leave it until the last minute! Late submission can result in a financial penalty.

If your year end is in line with the financial year you need to submit by 11 May 2018.

Submit your returns via eServices-Operator.

If you have any questions email: licensing@gamblingcommission.gov.uk

Your regulatory returns are important to the work that we do. We use the data provided to: 

  • ensure you are within the correct fee category
  • to provide us with vital information to ensure we regulate effectively
  • to publish bi-annual industry statistics.

Correct and full submission of regulatory returns is a condition of your licence, so please make sure you get your returns to us properly. 

Where returns are submitted late, incomplete, or are inaccurate, we will contact you. 

Most operators submit their returns on time and accurately. Chasing returns which are late or have errors, costs time and money and makes us less efficient.

If you have breached your licence conditions (see Licence conditions and codes of practice, section 15.3.1), or misrepresented or failed to reveal information that you are asked to provide (which is an offence under section 342 of the Gambling Act 2005), then we will take actions to ensure compliance. These can include revocation of your licence or criminal prosecution.

Making a regulatory return

Regulatory returns need to be submitted via our online regulatory returns system (eServices). Guidance is available throughout the system and from the links on this webpage.

You need to submit a return for each type of activity for which you hold a licence. For example, if you hold a remote casino licence, you will need to complete the relevant sections of the remote casino, betting and bingo (RCBB) return. If you also hold a gambling software licence you will need to complete the gambling software return as well. 

If you have ceased trading in any particular activity, or have not yet started to trade, but still hold a valid licence at the time a return is due you must submit a 'nil' return.

When regulatory returns are due

The frequency with which regulatory returns need to be made, depends on the type of gambling business you have (see table below). 

Annual returns are required for:

Adult gaming centre

Must be submitted within 42 days after the end of the annual period


You may choose to complete regulatory returns according to your business year


All other non-remote betting

Betting intermediary


External lottery manager

Family entertainment centre

Gambling software

Gaming machine software manufacturers

Gaming machine suppliers

General betting standard (less than 50 premises)

Remote betting telephone only

Society lottery

Quarterly returns are required for: 


Must be submitted within 28 days after the end of the quarterly period

General betting standard (more than 50 premises)

Remote betting

Remote bingo

Remote casino

Remote casino, betting and bingo (RCBB)