Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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LCCP notifications

Changes around reporting requirements on group jurisdiction revenue - licence condition 15.2.2

Coming into effect 4 April 2018

You are required to indicate by LCCP notification either when your group begins advertising to a new jurisdiction, or where you become aware that a jurisdiction accounts for more than the 3% (or 10% in the case of small operators) of group revenues. This notification can be done by any group company holding a Commission licence. 

A ‘group company’ is any subsidiary or holding company of the licensee and any subsidiary of such holding company. In respect of a company, ‘holding company’ and ‘subsidiary’ have the meaning ascribed to that term by section 1159 of the Companies Act 2006 or any statutory modification or re-enactment thereof. 

The requirement would be to notify us at such a time as the group becomes aware of the change, and would focus upon a significant or sustained change in the group’s revenue profile by jurisdiction. For this rationale we would expect that it would be reported against a usual reporting period for the group and would relate to an appropriate time-period (for example annually or quarterly), dependent on factors such as the size or organisational structure of the group. 

We are keen to avoid you having to inform us of a relatively small-scale or short-term change in revenues from a particular jurisdiction, for example if group revenues derived from a particular jurisdiction just exceeded the 3% threshold, but where you do not expect this will apply in the future on a sustained basis. 

Examples may include a particular sporting event or a series of results which are a one-off or would not be expected to be repeated, as we would wish you to focus on significant or sustained changes in your business model or revenue profile by jurisdiction.