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Gaming machine and remote games information requirements

Our Licence conditions and codes of practice (Licence condition 2.3.1) requires that all non-remote gaming machine technical, gambling software and remote operating licence holders must comply with our technical standards and with requirements set out by us relating to the timing and procedures for testing.

The remote technical standards (RTS) and testing strategy for compliance with remote gambling and software technical standards include several requirements for information that licence holders must submit to us.

For non-remote licence holders, our gaming machine technical standards and gaming machine testing strategy specify information requirements for those businesses.

Depending on the licences they hold, gambling operators are required to report the following information to us:

  • Games test reports
  • Games testing annual audit reports
  • Security audit reports

Games test reports (remote gambling and gambling software)

A key requirement of the RTS and testing strategy for compliance with the RTS is that remote gambling licence holders submit games test results and random number generator (RNG) test results to us.

This provides us with assurance that new games (or major updates of games) comply with the RTS. Also, that the RNG driven products such as casino, bingo and virtual betting, comply with our fairness specifications.

This requirement applies to all holders of gambling software licences and remote bingo operating licences, remote bingo (game host), remote casino, remote casino (game host), remote general betting (standard) (virtual events) or remote betting host (virtual events).

Licence holders must submit their games / RNG test results to us, via the games register part of the eServices digital service.

The games register allows licence holders to add entries, withdraw entries and reinstate entries. It also offers options of bulk processing of additions or withdrawals, and for licence holders to download a register of the games / test results they have registered with us as a .csv file.

If you hold a gambling software licence, the new system allows you to add details of the game and relevant test reports. This will generate a unique game register reference, which you will supply to gambling businesses who provide the game to players. 

If you provide RNG gaming facilities to consumers, you must use the new unique game register reference from your game supplier to make entries.

Game / RNG testing must be carried out by an approved Test House.

Satisfactory testing is to be completed and the report submitted to us before a game is released for play.

If you experience technical issues preventing you submitting games test / RNG test reports to us via eServices, you should capture evidence of the problems experienced and contact us to discuss the matter.

Note that B2C licensees who utilise the services of a B2B for the provision of gaming content must still maintain their own up-to-date games register (within our eServices games register system) for any games offered directly or via the B2B.

Games test reports (gaming machines)

Our gaming machine testing strategy requires gaming machine technical licence holders to conduct testing on new games and submit the results to us.

When a game has been tested, the Test House’s summary report is to be sent, by email, to machinetestreports@gamblingcommission.gov.uk.

Games testing must be carried out by an approved Test House.

Satisfactory testing is to be completed and the report sent to us before a game is released for play.

Licence holders are to keep the full test result report for each game and make this available to us on request.

If you experience technical issues preventing you submitting the games test report to us by email, you should capture evidence of the problems experienced and contact us to discuss the matter.

Games testing annual audit reports

Our testing strategy for compliance with the RTS requires licence holders to conduct an annual games testing audit and to send this to us.

This requirement applies to all holders of gambling software licences and remote bingo operating licences, remote bingo (game host), remote casino, remote casino (game host), remote general betting (standard) (virtual events) or remote betting host (virtual events).

The audit must be carried out by an approved Test House and the report counter-signed by a Personal Management Licence holder (or specified person) for your business.

Further details on games testing audits are contained in Section 4 of the testing strategy.

Licence holders must submit their games testing annual audit report to us (by uploading the report), via the audits part of the eServices digital service.

You must do this annually, within four weeks after the audit period end date. Licence holders are each allocated to a submission pool, which dictates their audit period. Audit periods are for each submission pool are:

Pool 1: 1 July – 30 June following year

Pool 2: 1 October – 30 September following year

Pool 3: 1 January – 31 December following year

Pool 4: 1 April – 31 March following year

If you experience technical issues preventing you submitting the games testing annual audit report to us via eServices, you should capture evidence of the problems experienced and contact us to discuss the matter.

Games testing annual audits report are not required from gaming machine technical (non-remote) licence holders.

Security audit reports

Our RTS and testing strategy for compliance with the RTS set out that remote gambling and specified remote lottery licence holders must ensure that an annual security audit is carried out by an independent and suitably qualified auditor. This is to assess compliance against the security requirements of the RTS.

Further details on the annual security audit requirements are contained within our security audit advice note. It is based on relevant sections of ISO/IEC 27001.

Any security audits which identify major non-conformities are to be submitted us to within 7 days of the licensee receiving the security audit report.

Separately, we may request to examine a licensee’s security audit report as part of our ongoing compliance work. If we make such a request, the report must be submitted to us within 7 days.

Security audit reports are to be submitted (by email) to: securityaudit@gamblingcommission.gov.uk