Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Technical standards

All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security.

These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies. Testing regimes for these standards will permit equivalent international standards (ISO).

LCCP: Licence condition 2.3.1

The technical standards and requirements are not intended to limit game content or the use of new technological development provided the objectives of the standards are met.