Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Display of licensed status technical requirements

These requirements cover remote operators, business-to-business operators, and non-commercial societies, local authorities, and external lottery managers (which offer the supply of lottery tickets on websites or mobile applications).

LCCP: Licence condition 8.1.1

LCCP: Licence condition 8.1.2

LCCP: Licence condition 8.1.3

The LCCP requires that the above types of licensees display, on their websites and mobile applications:  

  • a statement that they are licensed and regulated us;
  • their account number; and
  • a link (which will be supplied by us) to their current licensed status as recorded on our website.

Licensees are to use the following formats when displaying their licensed status:

Format of statement, account number and link to be displayed – single licence operating from a single website or mobile application

“[Insert licensee’s name] is licensed and regulated in Great Britain by the Gambling Commission under account number [insert account number].”

Example:

HotSlotsRUs Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 12345.

Format of statement, account number and link to be displayed - multiple licences operating from a single website or mobile application

“[Insert licensee name], [Insert licensee name], [Insert licensee name] and [Insert licensee name]  are licensed and regulated in Great Britain by the Gambling Commission under account numbers [insert account number], [insert account number], [insert account number] and [insert account number].”

Example:

HotSlots10 Limited, HotSlots11 Limited, HotSlots12 Limited and HotSlots13 Limited are licensed and regulated in Great Britain by the Gambling Commission under account numbers 12345, 23456, 34567 and 45678.

Notes

Licensee name

The licensee name used in the statement must match the one by which the operator is registered with us and which appears on our Public Register of licence holders.

Account number

A licence number is usually in the following format 000-012345-N-987654-001. For the purposes of display of licensed status, account numbers are to be used. This is the first block of 6 digits, removing any leading zeros where they exist. So, in this example the account number is ‘12345’.

Leading zeros must be omitted from the licensee’s account number.

A licensee’s account number is included within the statement formats above, so there is no requirement to display this separately on a licensee’s screens.

Link

The link to our Public Register of licence holders will be provided by us. The link is to be hyperlinked to the account number within the statement of licensed status. The link should be identifiable as such; therefore, the account number should be underlined and in a different colour font (as in the examples above).

It is important that the link directs to the licensee’s record on our public register and not to our home page or the landing page for our public register digital service.

Non-commercial societies, local authorities, and external lottery managers

Non-commercial society lotteries and local authority licensees must display the mandated statement, account number and link on every screen from which consumers are able to access lottery products provided in reliance on the licence to which the displayed licence status refers.

External Lottery Managers should display their own licensed status on websites or mobile applications they make arrangements for on behalf of non-commercial society lotteries and local authority licensees. In such cases, it is good practice to list the account numbers of the respective lotteries on a separate page on their website or mobile application that consumers can access should they need to.

Typography and accessibility

The mandated statement, account number and link must be readily accessible to consumers. Font type, size, styling, spacing, colour and placement should be appropriate to this need.