Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Sponsorship of British sporting clubs by gambling operators

A number of British sports clubs have sponsorship deals with gambling operators. Sports sponsorship falls within the definition of advertising in Section 327(2)(a) of the Gambling Act 2005 (the Act). Such sponsorship deals must comply with the gambling industry code for socially responsible advertising including with regard to the branding of children’s replica kits.

The gambling industry code for socially responsible advertising (the industry code) covers this issue and states at paragraph 33 that:

  • The advertising of adult-only gambling products or product suppliers should never be targeted at children. This applies equally to sponsorship and this code requires that gambling operators will not allow their logos or other promotional material to appear on any commercial merchandising which is designed for use by children. A clear example of this would be the use of logos on children’s sports shirts which in future would not be permitted under the terms of this code. Children’s shirts and other merchandise will be defined as those that do not attract VAT.

You can read the industry code online. Further information on gambling advertising is available on the Commission’s website.