Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Non-remote multi-operator self-exclusion

All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme.

LCCP: Social responsibility code 3.5.6 

Self-exclusion is widely accepted as an important harm minimisation tool for customers who have recognised that they have a problem with their gambling and wish to be supported in their decision to stop.  

A significant weakness of existing arrangements, highlighted by the GambleAware Harm Minimisation Report, was the ease with which someone who has self-excluded at one location or with one operator could continue to gamble at others.   

The multi-operator scheme allows an individual to make a single request to self-exclude from the same type of gambling within their area.  

Trade bodies have led on the development of multi-operator self-exclusion arrangements for their sector and not just for their membership.  

If you offer different forms of gambling from different premises, you will be required to participate in the schemes relevant to the forms of gambling you offer.

Who operators can contact to register and participate 





29-30 Ely Place

Tel: 020 7730 6444
 Email: selfexclusion@bacta.org.uk


Smart Exclusion 

IHL Tech Ltd 


Tel: 01482 274539

Email: support@ihlhub.com




Scheme Manager

29-30 Ely Place
EC1N 6TD   

Tel: 0203 735 6334




Bingo Association

Lexham House 
75 High Street 
North Dunstable

Tel: 01582 860908








Betting and Gaming Council

25 Buckingham Palace Road



Tel: 0203 409 2047


Email: sense@BettingandGamingCouncil.com



*Those operators that:

  • offer exempt bingo
  • hold a bingo operating licence because they reach the high turnover bingo limit
  • do not hold premises licences

do not have to participate in the bingo multi-operator scheme.