Non-remote multi-operator self-exclusion
All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme.
LCCP: Social responsibility code 3.5.6
Self-exclusion is widely accepted as an important harm minimisation tool for customers who have recognised that they have a problem with their gambling and wish to be supported in their decision to stop.
A significant weakness of existing arrangements, highlighted by the GambleAware Harm Minimisation Report, was the ease with which someone who has self-excluded at one location or with one operator could continue to gamble at others.
The multi-operator scheme allows an individual to make a single request to self-exclude from the same type of gambling within their area.
Trade bodies have led on the development of multi-operator self-exclusion arrangements for their sector and not just for their membership.
If you offer different forms of gambling from different premises, you will be required to participate in the schemes relevant to the forms of gambling you offer.
Who operators can contact to register and participate
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Arcades
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BACTA
Scheme
Manager
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29-30 Ely Place
London
EC1N 6TD
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Tel: 020 7730 6444
Email: selfexclusion@bacta.org.uk
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Smart Exclusion
IHL Tech Ltd
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Tel: 01482 274539
Email: support@ihlhub.com
www.ihlhub.com
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Betting
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Scheme Manager
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29-30 Ely Place
London
EC1N 6TD
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Tel: 0203 735 6334
info@self-exclusion.co.uk
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Bingo*
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Bingo Association
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Lexham House
75 High Street
North Dunstable
Bedfordshire
LU6 1JF
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Tel: 01582 860908
Email:
se@bingo-association.co.uk
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Casino
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SENSE
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Carlyle House
235-237 Vauxhall Bridge Road
Victoria
London
SW1V 1EJ
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Tel: 020 7828 5410
Fax:
Mobile:
E-mail: info@playingsafe.org.uk or sense@nationalcasinoforum.co.uk
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*Those operators that:
- offer exempt bingo
- hold a bingo operating licence because they reach the high turnover bingo limit
- do not hold premises licences
do not have to participate in the bingo multi-operator scheme.