Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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List of organisations to which operators may direct their annual financial contribution for gambling research, prevention and treatment

Information for operators 

From 1 January 2020 operators must direct their annual financial contribution for gambling research, prevention and treatment as required by LCCP SR code 3.1.1 to one or more of the organisations on the list below.  

The purpose of this list (which will be updated on an ongoing basis) is to demonstrate to operators how to be compliant with the LCCP requirement to make annual financial contributions to research, prevention and treatment.  

Operators must: 

  • make an annual financial contribution to each of research, prevention and treatment 

  • ensure that these donations go to one or more organisation on the list below 

  • ensure that they have no connection to the recipient organisation 

  • report information accurately in their annual or quarterly regulatory return to the Commission about the destination(s) of their payment and the amounts that have been contributed. This includes ensuring that there is no duplication of data across multiple licences. 

The Commission will collate information about LCCP RET contributions and publish this information at least annually.  

Businesses can continue to donate funds to any organisation outside of the approved list, but such contributions will not be counted as LCCP RET contributions.   

Name of organisation

* denotes organisations that meet all three categories

Category

 

Type of organisation

Action on Addiction

Treatment

Charity

Addiction Recovery Agency Ltd (Ara)

Prevention

Treatment

Charity

Beacon Counselling Trust

Prevention

Treatment

Charity

Betblocker

Prevention

Charity

EPIC Risk Management

Prevention

Private Company

GambleAware*

Research

Prevention

Treatment

Charity

GamCare

Prevention

Treatment

Charity

Gordon Moody Association

Treatment

Charity

Leon House Health & Wellbeing Ltd

Treatment

Private Company

Red Card Gambling Support Project CIC

Prevention

Community Interest Company

Responsible Gambling Council (Canada)

Research

Charity

Young Gamers & Gamblers Education Trust (YGAM)

Research

Prevention

Charity


The process for organisations who wish to be on the approved list for annual LCCP RET contributions 

Gambling businesses are required to make an annual financial contribution to organisations which deliver or support research into the prevention and treatment of gambling-related harms, harm prevention approaches and treatment for those harmed by gambling (RET contributions). We do not specify an amount which may be contributed as this could be seen as imposing a levy, which is a power reserved for Parliament. 

We will maintain a list to demonstrate to operators how to be compliant with the LCCP requirement to make financial contributions. It will ensure that if businesses make contributions to organisations which work in other areas unconnected to gambling, these amounts will not be considered compliant or published in the figures on LCCP RET contributions. Businesses can continue to donate funds to any organisation outside of the approved list, and the only change is that such contributions will not be counted as LCCP RET contributions.   

Organisations seeking to be on the list of organisations to which gambling businesses may direct their RET contributions should provide information to the Commission to help us assess their suitability. This will include the need for independent oversight or regulation. 

There is no cost for working with the Commission to be on the list, and organisations should submit information using this short form

Organisations will continue to be able to submit information to us and be added to the list on an ongoing basis. 

You must inform us whenever any of your information changes.