Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Destinations of regulatory settlements to be applied for socially responsible purposes


When the Commission takes regulatory action against a gambling operator, an outcome of that action can include a payment in lieu of the financial penalty the Commission might otherwise impose for breach of a licence condition. This is set in accordance with the Statement of Principles for Determining Financial Penalties. We publish the details of those enforcement cases and regulatory settlements on our news page. For more information, see our approach to regulating the gambling industry

A regulatory settlement can include payment to an organisation for socially responsible purposes.

Information about destinations of regulatory settlements to be applied for socially responsible purposes

The Commission reviews proposals for destinations of regulatory settlements.  During 2019/20, the following projects have been approved as destinations of regulatory settlements. This information will be updated at least on an annual basis.

Date received (final part when paid in instalments)

Recipient organisation

Funds received


Mar 2019



Provision of GOALS (Gambling Outreach and Living Support) outreach programme to targeted client group within Newham Community

Mar 2019



To accelerate progress to deliver GambleAware’s activity to support the National Strategy to Reduce Gambling Harms

May 2019



To build capacity for the effective analysis of the data that is captured by GamCare treatment provision and from the National Gambling helpline.


Design and deliver a website to support the administration of the GamCare Safer Gambling Standard, and ensuring the ‘scores’ for accredited operators are clearly visible to consumers.


Provide and distribute stock of printed self-help workbooks

Jun 2019

Gambling Research Exchange


Creating a programme of work including a new research, dissemination evidence hub committed to preventing and reducing gambling harms in Great Britain in support of the National Strategy.

Jul 2019

Howard League for Penal Reform


Large scale problem gambling and crime commission.

Aug 2019

Gordon Moody


To enable the effective analysis of the data that is captured by Gordon Moody treatment provision.

Sep 2019

Gordon Moody


Capital funds to increase treatment capacity.

Sep 2019

Hurley Group


A pilot project to explore the design and delivery of an NHS based integrated community-based service for people experiencing harm from gambling

Sep 2019

Healthy Stadia


An effective model to be rolled out to reduce the incidence of unhealthy gambling behaviour in the football stadium environment.

Oct 2019

Money and Mental Health Policy Institute


A two-year programme of work to engage the financial services sector in efforts to reduce gambling harms.

Nov 2019

The Samaritans


Training and resources for gambling businesses to identify and support customers experiencing risks of suicide.

Nov 2019

Centre for Public Scrutiny


Using local authority scrutiny processes to understand and tackle gambling related harms.

Dec 2019

Scottish Public Health Network


Embedding a whole population approach to gambling in Scotland.

Dec 2019

Health and Social Care Alliance


Operation of a forum for participants with lived experience of gambling harm to steer the implementation of the National Strategy within Scotland.

Jan 2020

Greater Manchester Combined Authority


Pathfinder project for local authority public health approaches.

Strict rules for operators

Under the terms of a settlement, there is to be no publicity or benefit for the operator in connection with the regulatory settlement.

Information for proposals for destinations of regulatory settlements

In the event of further regulatory settlements in the future, some information for organisations is available, as well as a template for proposals. The Commission takes compliance action in line with its Statement of Principles for Licensing and Enforcement and there is no guarantee that there will be further regulatory settlements.

Also see

Information for organisations

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Proposal template

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