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Advertising/marketing rules and regulations

Operators should refer to LCCP Code of practice provision 5 (Marketing) for the full set of code provisions relevant to marketing and advertising. 

LCCP: Social responsibility code 5.1.6 (Compliance with advertising codes)

The advertising of gambling products and services must be undertaken in a socially responsible manner and you must comply with the UK Advertising Codes issued by the Committees of Advertising Practice (CAP) and administered by the Advertising Standards Authority (ASA). 

For media not explicitly covered you should apply the principles included in these codes of practice as if they were explicitly covered.  

You should pay particular attention to the following sections of the Codes: 

UK Code of Non-broadcast Advertising and Direct and Promotional Marketing (CAP Code)

UK Code of Broadcast Advertising (BCAP Code)

For free and paid-for advice on making your ads compliant with the Codes you can contact CAP’s Copy Advice team

Gambling industry code for socially responsible advertising

You should comply with the Gambling industry code for socially responsible advertising which is administered by the Industry Group for Responsible Gambling (IGRG). This code is designed to supplement the CAP and BCAP codes by providing minimum industry standards in a limited number of related areas. 

Gambling ads of particular appeal to under-18s

The CAP Code requires that marketing communications for gambling must not be likely to be of particular appeal to children or young persons, especially by reflecting or being associated with youth culture, particularly if they are generally available to view by them (‘freely accessible’). You therefore need to take care with the imagery and wording used in ads for gambling products or games. Read more about how the ASA views this type of content.

Following on from the joint letter to remote operators and CAP’s Webinar, a series of Q&As have been published which provide further clarity and advice on how to ensure that your ads do not have particular appeal to under 18s.

To support your compliance with the advertising rules, CAP’s guidance, Gambling advertising: protect children and young people, was released in February 2019. 

Advertising and sponsorship in sport  

We expect licensees to ensure that when agreeing commercial deals with sports clubs, that all parties are aware of, and compliant with, the relevant advertising and sponsorship rules and regulations. These include provisions contained within LCCP, the UK Advertising Codes, the Gambling Industry Code for Socially Responsible Advertising and sport governing body rules.  

In particular:  

  • The UK Advertising Codes contain strict rules on the content, targeting and placement of gambling adverts. For example, licensees should ensure that their brand is not being promoted via the junior sections of clubs’ websites.  
  • The Gambling Industry Code for Socially Responsible Advertising requires that licensees do not allow their logos or other promotional material to appear on any commercial merchandising (eg replica shirts) which is designed for use by children.  
  • The European Sponsorship Association and the Football Association require that in the case of teams comprising players all under the age of 18, that gambling logos do not appear on any item of kit or clothing.  

Young people in marketing material 

As a general rule, marketing communications for gambling must not include a child or a young person (for the purposes of these rules, children are people of 15 and under and young persons are people of 16 or 17). No one who is, or seems to be, under 25 years old may be featured gambling or playing a significant role.  

Individuals who are, or seem to be under 25 years old (18-24 years old) may be featured playing a significant role only in marketing communications that appear in a place where a bet can be placed directly through a transactional facility; for instance, a gambling operator’s premises or own website.

In all others instances, including social media, under 25s must not feature. CAP Gambling Consultation Regulatory Statement: Betting websites featuring individuals under the age of 25.

Open and transparent marketing

LCCP: Social responsibility code 5.1.9 (Other marketing requirements)

You must ensure that your marketing communications do not mislead consumers. 

You must ensure that all significant conditions which apply to marketing incentives are provided transparently and prominently to consumers. You must present the significant conditions at the point of sale for any promotion, and on any advertising in any medium for that marketing incentive except where, in relation to the latter, limitations of space make this impossible.

The terms and conditions of each marketing incentive must be made available for the full duration of the promotion.

You are encouraged to refer to CAP’s guidance on Gambling ads: free bets and bonuses.


LCCP: Social responsibility code 5.1.11 (Direct electronic marketing consent)

Unless expressly permitted by law consumers must not be contacted with direct electronic marketing without their informed and specific consent.

Whenever a consumer is contacted the consumer must be provided with an opportunity to withdraw consent. If consent is withdrawn the you must, as soon as practicable, ensure the consumer is not contacted with electronic marketing thereafter unless the consumer consents again.

You must be able to provide evidence which establishes that consent.

LCCP 5.1.11 broadly reflects the relevant requirements of the Privacy and Electronic Communications Regulations (PECR), which are enforced by the Information Commissioner’s Office (ICO). Relevant guidance can be found on the ICO’s website:

  • Electronic and telephone marketing
  • Guidance on direct marketing
  • Direct marketing checklist
  • Guidance on cookies.

Responsible placement of digital adverts 

LCCP: Licence condition 16 (Responsible placement of digital adverts)

You must ensure that you do not place digital advertisements on websites providing unauthorised access to copyrighted content and must take all reasonable steps to ensure that third parties with whom you contract do similar.

The Infringing Website List (IWL), owned by the City of London Police’s Intellectual Property Crime Unit (PIPCU), is an online portal containing an up-to-date list of copyright infringing sites. The aim of the IWL is that advertisers, agencies and other intermediaries can voluntarily decide to cease advert placement on these illegal websites. 

You are encouraged to sign up to access the IWL. For more information please contact PIPCUIWL@cityoflondon.pnn.police.uk  



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