Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Premises mandatory and default conditions

The mandatory and default regulations for Scotland are different to those which apply to gambling premises in England and Wales.

The differences are set out in the table below.

If you have a gambling business with licensed gambling premises in Scotland, you must comply with these mandatory and default conditions. 

England & Wales
mandatory conditions

Scotland
Mandatory and default conditions

Premises type

A notice setting out the terms on which a bet may be placed must be displayed in a prominent position on the premises.

A notice setting out the terms on which a bet may be placed must be displayed at every entrance.

ALL Licensed Betting Offices (LBOs)

Signage saying consumption of alcohol on the premises is prohibited.

Signage saying SALE and consumption of alcohol on the premises is prohibited.

ALL Licensed Betting Offices (LBOs)

Signage saying consumption of alcohol on the premises is prohibited.

Signage saying SALE and consumption of alcohol on the premises is prohibited.

ALL Adult Gaming Centres (AGCs)

Signage saying consumption of alcohol on the premises is prohibited.

Signage saying SALE and consumption of alcohol on the premises is prohibited.

ALL Family Entertainment Centres (FECs)

The summary of the terms and conditions of the premises licence issued by the licensing authority must be displayed in a prominent place on the premises.

Summary of the premises licence issued by the licensing authority must be displayed in a prominent place on the premises.  

ALL Premises

No National Lottery.
No Private or Customer Lottery.

No National lottery or Private Lottery (customer lottery is not mentioned).

ALL PREMISES

The non-gambling area may consist of one or more areas within the casino.

 

 

The point about one or more non-gambling areas is not mentioned in the Scottish regulations.

ALL CASINOS