Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Premises licence

You need a premises licence from your local licensing authority to run a premises-based gambling business, for example a betting shop, bingo hall or arcade.

You need to have applied for an operating licence from us before you apply for a premises licence.

If your premises still needs to be built, needs major alterations, or you do not have the right to occupy it, you should apply for a provisional statement from your local licensing authority.

If you have the right to occupy your premises and you have a valid operating licence that allows you to run your gambling business, you can directly apply for a premises licence from your local licensing authority.

You may find it useful to review your local licensing authority’s gambling statement of policy before you apply. This will help you to see what their requirements are for gambling premises in their area.  

Contact your local licensing authority for more details.

How much does a premises licence cost?

Local licensing authorities in England and Wales are allowed to set the cost of a premises licence, depending on the type of premises.

The fees for premises licences in Scotland have been set centrally.

Who do I notify when I have applied for a premises licence?

You need to let these people know if you have applied for a premises licence or a provisional statement within seven days of applying:

You also need to announce that you have applied in public at least once in the ten working days after you submit your application by:

  • publishing in a local newspaper or newsletter
  • posting notice in a convenient place outside the proposed premises.