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Making changes to an existing operating licence

You need to tell us when things change with your business. If the change appears on your licence then you will need to amend it and pay a variation fee.  Changes with your business that do not appear on your licence can be completed through eServices and some may need to be reported as key events.

Application to vary an operating licence

If you need to amend a detail on your operating licence you must submit an application to vary form. Some variations can be submitted using our online eServices but others will require you to complete a paper form.

Some changes should not be made whilst the operator is undergoing enhanced compliance or other regulatory investigation without notifying the Compliance and/or Enforcement team before making the change. These include:

  • Registered address
  • Correspondence address
  • Domain name changes
  • Head office address
  • Trading name changes

Applications to vary an operating licence can take up to eight weeks to process, providing full information is submitted and the application fee is paid.  The fees for varying a licence are at the bottom of this page.

Changes that you can do online using eServices:

As long as you can pay by debit/credit card (except American Express), then you can submit your changes using eServices.  Guidance is available in eServices to help you make these changes.

Head Office and Trading name address changes:

Changes to the Head Office and trading names will result in a new licence being issued. The process to follow is provided below:

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Trading name changes:

It is the Licensee’s responsibility to ensure that its proposed trading name is considered socially responsible and is compliant with any relevant legislative and regulatory requirements including:

  • the Companies Act 2006 and;
  • the Licence Conditions and Code of practice and any applicable guidance and;
  • the Committees of Advertising Practice (CAP) and;
  • Broadcast of Committees of Advertising Practice (BCAP). 

Domain name changes:

It is the Licensee’s responsibility to ensure that its proposed domain name is considered socially responsible and is compliant with any relevant legislative and regulatory requirements including: 

  • the Licence Conditions and code of practice and any applicable guidance and;
  • the Committees of Advertising Practice (CAP) and;
  • Broadcast of Committees of Advertising Practice (BCAP).

Change of registered address:

Operators can now change their registered address. 

Change of correspondence address: 

A licensed operator’s correspondence address must specify an address in the United Kingdom at which a document issued under the Gambling Act 2005 may be served. Once the change is submitted, the Commission will use this address to correspond with the operators.  This change should only be made after the address change has come into effect.

Change of email address: 

Operators can submit and process a change of email address to their eServices account directly.

Change of password: 

Operators can submit and process a change of password to their eServices account directly.

Improvements to key events and LCCP notifications:

You can now upload documents when submitting key events and LCCP notifications.

Changes completed via application to vary form

For all other changes to your operating licence (not listed above) you must complete an Operating licence application to vary form and pay the variation fee.  Guidance notes are available.

Adding a licenced activity: 

Operators can add new licence activities to their existing licence.  Please note, if you are seeking an additional licence e.g. if you hold a non-remote operating licence only and are intending to add remote activities, you will need to submit a new operating licence application for this.

Need to add a new person to your licence (schedule X or Y):

You may need to add a new person to your operating licence, for example, if the ownership of your business changes, you employ a new person in a qualifying position or you want someone to take bets on your behalf.

As well as completing an Operating licence application to vary form and paying the variation fee, the person being added must also submit an Annex A personal declaration or apply for a personal management licence. All operators need to report key personnel changes as a key event.

When adding an oncourse representative to take bets on your behalf you must supply a signed contract of employment showing the terms and conditions they are employed under.

Where there has been change to the ownership of the business or new investment has been sought for the business, you should also consider if you are still holding the correct licence and that the licence covers all the gambling facilities that you offer.

Need to remove a key person or representative: 

If you are removing a key person from schedule X or a representative from schedule Y of your operating licence, you must:

How much does it cost to make changes to my operating licence?

 Change

Cost

Adding a licensed activity

25% of standard licence application fee

Amending a licensed activity - increasing licence categories

£25 

Amending a licensed activity - decreasing licence categories

£25

Removing a licensed activity

£25

Change of head office address (requiring each operating licence to be reissued)

£25 per licence

Change of operating name, requiring each operating licence to be reissued (this does not include circumstances where the nature of the legal entity of the licence holder also changes - please contact us for further advice)

£25 per licence

Addition or removal of one or more trading names (requiring each operating licence to be reissued)

£25 per licence

Additions of a schedule X/Y

£100 per person per licence. Where multiple licences are held, a £25 fee will be charged for any additional licences.

Removal of a schedule X/Y

£25 per person per licence 

Adding a condition

25% of standard licence fee

Amending a condition

25% of standard licence fee

Removing a condition

25% of standard licence fee