Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Enforcement report 2018/19

Marketing and advertising - healthcheck

Good practice

We encourage you to consider the following:

  • Do your marketing and advertising materials comply with the CAP and BCAP codes, and Licence conditions and codes or practice? If in doubt, have you made use of CAP’s copy advice team? Do you keep up to date with CAP and BCAP guidance, published on the ASA website, on the standards that you have to meet to ensure they comply with the rules?
  • Are your advertisements clear and fair? Do your marketing communications include significant limitations and qualifications consumers should be aware of?
  • Are you confident you have control over your marketing materials once you have engaged marketing affiliates? Have you ensured your contractual terms with affiliates are robust? Are you conducting regular audits of your affiliates’ activity against your compliance policy?
  • Are you allocating sufficient resources to ensuring your marketing and advertising is compliant?
  • Is responsibility for marketing and advertising being owned at an appropriate level within your organisation?

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Enforcement report

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