Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Enforcement report 2018/19

Marketing and advertising - healthcheck

Good practice

We encourage you to consider the following:

  • Do your marketing and advertising materials comply with the CAP and BCAP codes, and Licence conditions and codes or practice? If in doubt, have you made use of CAP’s copy advice team? Do you keep up to date with CAP and BCAP guidance, published on the ASA website, on the standards that you have to meet to ensure they comply with the rules?
  • Are your advertisements clear and fair? Do your marketing communications include significant limitations and qualifications consumers should be aware of?
  • Are you confident you have control over your marketing materials once you have engaged marketing affiliates? Have you ensured your contractual terms with affiliates are robust? Are you conducting regular audits of your affiliates’ activity against your compliance policy?
  • Are you allocating sufficient resources to ensuring your marketing and advertising is compliant?
  • Is responsibility for marketing and advertising being owned at an appropriate level within your organisation?

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Enforcement report

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