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Prevention of money laundering and the financing of terrorism

Requirements for remote casinos

6.99 Where remote casino operators are unable to complete or apply the required CDD measures (these measures are discussed in paragraphs 6.8 to 6.17) in relation to a particular customer at the point the CDD threshold for transactions (see paragraphs 6.3 to 6.5) is reached, and are accordingly required to cease transactions or terminate the business relationship with the customer (in accordance with regulation 31(1)), they should adopt the following procedure:

  • at the point where the threshold is reached, remote casino operators should put all funds owed to the customer into an account (or equivalent) from which no withdrawals can be made
  • further deposits can be made to that account as long as they too are locked into it until CDD is completed
  • bets can be made from the account, again providing any winnings are locked until CDD is completed
  • once CDD is completed, the account can be unlocked and business continue as normal
  • if CDD cannot be completed, then the operator must proceed in line with regulation 31(1)(c) and terminate the existing business relationship with the customer
  • if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer at the point that the threshold was reached, plus all deposits made at that point and thereafter
  • funds should be refunded back to the originating account, and:
    • there should be appropriate risk mitigation
    • where it is suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds
  • if the refund is to be completed back to another account (whether partially or completely):
    • risk assessment must be done that should take into account information such as:
      • multiple destinations – is the customer requesting that the money be sent to several bank accounts?
      • high risk destination – is the customer requesting that the money be returned to a country where there is a significant money laundering or terrorist financing concern?
      • above €2,000 – is the amount above the threshold for CDD?
    • there should be appropriate risk mitigation
    • where it is known or suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds
  • there should be ongoing monitoring of the account and, if necessary, reporting of findings via relevant fraud monitoring services in the public and private sector.

6.100 The customer should be made fully aware of the procedures adopted by the remote casino operator when they first register with the operator so that there is no misunderstanding at a later stage.

Next chapter: List of persons subject to financial sanctions