6.96 Where a casino operator is unable to apply the required CDD measures in relation to aparticular customer, the operator:
6.97 Where the casino operator is required not to carry out a transaction with or for a customer through a bank account, this does not prevent money deposited in a customer's gambling account being repaid to the customer, provided that, where the operator is required to make a report to the NCA, the operator has a defence (appropriate consent) under POCA, or consent under the Terrorism Act, to the transaction (regulation 31(2)).
6.98 Casinos must therefore have clear policies in place on how they will manage situations where they are unable to apply the CDD measures.
Next chapter: Requirements for remote casinos
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