Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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How to report money laundering

The UK Financial Intelligence Unit (within the National Crime Agency) has published a number of useful guides, which are available on the NCA’s website. These guides cover areas such as how to report suspicious activity and appropriate consent. 

We have issued advice on reporting suspicious activity, particularly where the licensed operator is based in a foreign country, following the implementation of the Gambling (Licensing and Advertising) Act 2014.

It helps remote operators to decide to which Financial Intelligence Unit (FIU) money laundering activity should be reported, and when they should seek appropriate consent.

Anti-money laundering: Suspicious activity reporting requirements for remote operators

Advice on suspicious activity reporting requirements

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