Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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How to report money laundering

The UK Financial Intelligence Unit (within the National Crime Agency) has published a number of useful guides, which are available on the NCA’s website. These guides cover areas such as how to report suspicious activity and appropriate consent. 

We have issued advice on reporting suspicious activity, particularly where the licensed operator is based in a foreign country, following the implementation of the Gambling (Licensing and Advertising) Act 2014.

It helps remote operators to decide to which Financial Intelligence Unit (FIU) money laundering activity should be reported, and when they should seek appropriate consent.

Anti-money laundering: Suspicious activity reporting requirements for remote operators

Advice on suspicious activity reporting requirements

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