Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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How to comply with your anti-money laundering responsibilities

Give us feedback on this page and help us to make it better.

Information for gambling businesses to help you ensure you have effective anti-money laundering procedures in place.

For the AML regulated sector (remote and non-remote casinos):

 

For all other gambling businesses:

Anti-money laundering legislation

UK national risk assessment of money laundering and terrorist financing

HM Treasury and the Home Office have published the first comprehensive assessment of money laundering and terrorist financing risk in the UK.

Lessons learnt from cases where companies have failed to meet their anti-money laundering requirements

Regulatory action we have taken against companies that have failed to meet their anti-money laundering requirements can be found on our news pages under lessons learnt - compliance failings.

We have summarised the key findings from our compliance work to help you learn the lessons from others in the industry: Anti-money laundering – compliance advice.