eCOGRA

ADR Entity Name	eCOGRA
ADR public contact details: (address and telephone number)	eCogra 2/F Berkeley Square House Berkeley Square London W1J 6BD Tel: 0207 887 1480
Website address:	www.ecogra.org
Fees charged by the ADR entity (if any) Consumers: Traders:	ADR fees charged to operators at the rate of £100 for eCOGRA Safe & fair sealholder and £175 per month for non sealholders.
Language(s) in which complaints can be submitted to the ADR entity:	English
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity:	Remote - all sectors
Whether or not the procedure can be conducted as an oral or written procedure:	Written
Whether the outcome of the ADR procedure is binding:	Non-binding
The grounds for which the ADR entity may refuse to deal with a dispute:	The website is not included on eCOGRA’s list of approved websites. The consumer has not ensured that; i) at least two weeks have passed since the problem began; ii) they have followed the approved licence holder’s internal complaints procedure; and iii) all reasonable attempts have been made to negotiate a solution with the approved licence holder before submitting an ADR dispute form. The dispute is being, or has previously been considered by another ADR entity or a court. The dispute arose more than one year ago. The dispute, in eCOGRA’s opinion, is frivolous, vexatious, or does not relate to the outcome of a gambling transaction.