The website is not included on eCOGRA’s list of approved websites.
The consumer has not ensured that; i) at least two weeks have passed since the problem began; ii) they have followed the approved licence holder’s internal complaints procedure; and iii) all reasonable attempts have been made to negotiate a solution with the approved licence holder before submitting an ADR dispute form.
The dispute is being, or has previously been considered by another ADR entity or a court.
The dispute arose more than one year ago.
The dispute, in eCOGRA’s opinion, is frivolous, vexatious, or does not relate to the outcome of a gambling transaction.