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ADR Entity Name ProMediate
ADR public contact details:
(address and telephone number)

Mr Peter Causton

Brow Farm

Top Road



Tel: 01928734630

Website address:


Fees charged by the ADR entity (if any)




Language(s) in which complaints can be submitted to the ADR entity: English
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity: All sectors
Whether or not the procedure can be conducted as an oral or written procedure: Both
Whether the outcome of the ADR procedure is binding: Non-binding
The grounds for which the ADR entity may refuse to deal with a dispute:

The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.

The dispute is frivolous or vexatious.

The value of the claim falls above or below the monetary threshold set by the ADR entity.

The dispute is being, or has previously been considered, by another ADR entity.

The consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer.

Dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.