Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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ProMediate

ADR Entity Name ProMediate
ADR public contact details:
(address and telephone number)

Mr Peter Causton

Brow Farm

Top Road

Frodsham

WA6 6SP UK

Tel: 01928734630
Website address:

www.promediate.co.uk
Fees charged by the ADR entity (if any)
Consumers:
Traders:

 

No

Yes
Language(s) in which complaints can be submitted to the ADR entity: English
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity: All sectors
Whether or not the procedure can be conducted as an oral or written procedure: Both
Whether the outcome of the ADR procedure is binding: Non-binding
The grounds for which the ADR entity may refuse to deal with a dispute:

The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.

The dispute is frivolous or vexatious.

The value of the claim falls above or below the monetary threshold set by the ADR entity.

The dispute is being, or has previously been considered, by another ADR entity.

The consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer.

Dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.