Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Jennifer Gallagher, Lindsays

ADR Entity Name Jennifer Gallagher, Lindsays
ADR public contact details:
(address and telephone number)
Lindsays
Seabraes House
18 Greenmarket
Dundee
DD1 4QB
Tel:01382 224112
Website address: www.lindsays.co.uk
Fees charged by the ADR entity (if any)
Consumers:
Traders:
The operator will be solely responsible for any cost up to maximum of £750 plus VAT, if that limit is likely to e exceeded the cost of mediation will be agreed between both parties.
Language(s) in which complaints can be submitted to the ADR entity: English
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity: Lotteries
Whether or not the procedure can be conducted as an oral or written procedure: Both
Whether the outcome of the ADR procedure is binding: Non-binding
The grounds for which the ADR entity may refuse to deal with a dispute: The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.