The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.
The dispute is frivolous or vexatious
The dispute is being, or has previously been considered by another ADR entity.
The value of the claim falls below or above the monetary threshold set by the ADR entity
The consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer
Dealing with such a type of dispute would seriously impair the effective operation of the ADR entity