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Centre for Effective Dispute Resolution (CEDR)

ADR Entity Name Centre for Effective Dispute Resolution (CEDR)
ADR public contact details:
(address and telephone number)
CEDR- Centre for Effective Dispute Resolution
International Dispute Resolution Centre
70 Fleet Street
Tel: 020 7520 3800
Website address:


Fees charged by the ADR entity (if any)

Scheme funding provided by subscribing companies. Fees to be confirmed.
Language(s) in which complaints can be submitted to the ADR entity: English, Welsh
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity: Adult Gaming Centre, Family Entertainment Centre, and Lotteries.
Whether or not the procedure can be conducted as an oral or written procedure: Both
Whether the outcome of the ADR procedure is binding:  Non-binding
The grounds for which the ADR entity may refuse to deal with a dispute:

The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.

The dispute is frivolous or vexatious

The dispute is being, or has previously been considered by another ADR entity.

The value of the claim falls below or above the monetary threshold set by the ADR entity

The consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer

Dealing with such a type of dispute would seriously impair the effective operation of the ADR entity