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BACTA ADR service

ADR Entity Name Bacta ADR Service  
ADR public contact details:
(address and telephone number)

Bacta ADR Service
29-30 Ely Place
Tel: 020 7730 6444

Website address: bactaadrservice.org.uk
Fees charged by the ADR entity (if any)
Service is free of charge to consumers
Language(s) in which complaints can be submitted to the ADR entity: English
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity: Adult Gaming Centre, Non-remote Bingo, Family Entertainment Centre, Public Houses and Members Clubs
Whether or not the procedure can be conducted as an oral or written procedure: Both
Whether the outcome of the ADR procedure is binding:  Non-binding
The grounds for which the ADR entity may refuse to deal with a dispute:

The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.

The dispute is frivolous or vexatious

The dispute is being, or has previously been considered by another ADR entity.

The value of the claim falls below or above the monetary threshold set by the ADR entity

The consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer

Dealing with such a type of dispute would seriously impair the effective operation of the ADR entity