Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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ADR Group

ADR Entity Name ADR Group
ADR public contact details:
(address and telephone number)

Mr Mark Belford
ADR Group
160 Fleet Street
Tel: 020 3600 5050

Website address: www.adrgroup.co.uk
Fees charged by the ADR entity (if any)


Annual fees (dependant on scale of ADR services) or case-by-case basis

Language(s) in which complaints can be submitted to the ADR entity: English, Greek, French, German, Gujarati, Hindi
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity: All sectors
Whether or not the procedure can be conducted as an oral or written procedure: Both
Whether the outcome of the ADR procedure is binding: Binding and non-binding
The grounds for which the ADR entity may refuse to deal with a dispute:

The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.

The dispute is frivolous or vexatious

The dispute is being, or has previously been considered by another ADR entity.

The consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer

Dealing with such a type of dispute would seriously impair the effective operation of the ADR entity