Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Approved ADR providers

These ADR providers have been approved for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and information) Regulations 2015. 

The ADR Regulations specify the information required to be included in the list of approved ADR providers, which can be found by clicking on the approved ADR name in the table below.

Licensed gambling operators are required to use one or more ADR entity which appears on the approved list, and both ADR entities and gambling operators must be fully compliant with the ADR Regulations. 

New standards for ADR providers from 31 October 2018

On 31 October 2018, we introduced some additional standards for ADR providers in the gambling industry. These standards supplement rather than replace the requirements of the ADR Regulations. They include extra standards around:

  • decisions an ADR provider can consider
  • transparency and independence (beyond the requirements of the ADR Regulations)
  • consistency and quality
  • customer service
  • sharing complaints information and data.

Following a consultation we now require licensed gambling operators only to use ADR providers who meet our new standards as well as the requirements of the ADR Regulations.

All of the providers in the list below currently meet our additional standards and the requirements of the ADR Regulations.

Name of approved ADR entity Sector applied forWebsite

 ADR Group

  •  All sectors


Bacta ADR service

  • Adult gaming centre
  • Non-remote Bingo
  • Family entertainment centre
  • Public Houses and Members Clubs


Centre for Effective Dispute Resolution (CEDR )

  • Adult gaming centre
  • Family entertainment centre
  • Lotteries



  • Remote- all sectors


  • Remote - all sectors
  • Adult gaming centre
  • Betting
  • Bingo
  • Lotteries
  • Casinos


Jennifer Gallagher (Lindsays)

  • Lotteries


ProMediate (UK) Limited

  •  All sectors


Tattersalls Committee

  • Betting