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Approved ADR providers

These ADR providers have been approved for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and information) Regulations 2015. 

The ADR Regulations specify the information required to be included in the list of approved ADR providers, which can be found by clicking on the approved ADR name in the table below.

Licensed gambling operators are required to use one or more ADR entity which appears on the approved list, and both ADR entities and gambling operators must be fully compliant with the ADR Regulations. 

New standards for ADR providers from 31 October 2018

From 31 October 2018, we are introducing some additional standards for ADR providers in the gambling industry. These standards supplement rather than replace the requirements of the ADR Regulations. They include extra standards around:

  • decisions an ADR provider can consider
  • transparency and independence (beyond the requirements of the ADR Regulations)
  • consistency and quality
  • customer service
  • sharing complaints information and data.

In November – December 2018, we will review ADR providers on the list below against the new standards. From January 2019, we will amend the list below to show where a provider meets our new standards as well as the requirements of the ADR Regulations.

Later in 2019, we also intend to consult on whether we should require licensed gambling operators only to use ADR providers who meet our new standards as well as the requirements of the ADR Regulations.

Name of approved ADR entity Sector applied forWebsite

 ADR Group

  •  All sectors

www.adrgroup.co.uk

Bacta ADR service

  • Adult gaming centre
  • Non-remote Bingo
  • Family entertainment centre
  • Public Houses and Members Clubs

bactaadrservice.org.uk

Centre for Effective Dispute Resolution (CEDR )

  • Adult gaming centre
  • Family entertainment centre
  • Lotteries

www.cedr.com

eCOGRA

  • Remote- all sectors

www.ecogra.org

 IBAS
  • Remote - all sectors
  • Adult gaming centre
  • Betting
  • Bingo
  • Lotteries
  • Casinos

www.ibas-uk.co.uk

Jennifer Gallagher (Lindsays)

  • Lotteries

www.lindsays.co.uk

National Casino Forum - Independent Panel for Casino Arbitration

  • Non-remote casino
  • Non-remote bingo

www.ipca.org.uk

ProMediate (UK) Limited

  •  All sectors

 www.promediate.co.uk

Tattersalls Committee

  • Betting

www.tattersallscommittee.co.uk