Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Apply to become an ADR provider

In order to provide dispute resolution services to the gambling industry you must have approval from the Gambling Commission. 

Apply using the ADR application form. There is no cost for application.

Approved ADR providers are listed on our website. Gambling operators are only able to use ADR providers that are on our list. 

If you want to offer ADR in another industry, you may need to gain approval from the relevant competent authority for that industry as well.

Before you apply make sure you have read the requirements detailed in the ADR regulations and also that you are familiar with consumer rights legislation, such as unfair terms. ADR entities can and should consider issues such as whether a particular term, at the heart of a dispute, is unfair.  

You must inform us whenever any of your information changes.