Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Apply to become an ADR provider

In order to provide dispute resolution services to the gambling industry you must have approval from the Gambling Commission. 

Apply using the ADR application form. There is no cost for application.

Approved ADR providers are listed on our website. Gambling operators are only able to use ADR providers that are on our list. 

If you want to offer ADR in another industry, you may need to gain approval from the relevant competent authority for that industry as well.

Before you apply make sure you have read the requirements detailed in the ADR regulations and also that you are familiar with consumer rights legislation, such as unfair terms. ADR entities can and should consider issues such as whether a particular term, at the heart of a dispute, is unfair.  

You must inform us whenever any of your information changes.