Written policies and procedures that explain how the business will meet the following licensing objectives in regard to all the activities applied for:
- keeping crime and disorder out of gambling
- ensuring that gambling is fair and open
- ensuring that children and vulnerable people are protected from being harmed by gambling
- promoting social responsibility in gambling.
The policies must cover all Licence Conditions and Codes of Practice that will apply to the business if a licence is granted and must specifically include a complaints procedure and who will be the ADR
for the business, the self-exclusion procedure, how the business will keep up-to-date with any changes to LCCP
and legislation and, for premises-based businesses, evidence of a local risk assessment.
Submitting an industry trade body toolkit is not evidence by itself that you have satisfactory policies. You must demonstrate how you will be implementing the procedures in the toolkit specifically for your business.
The policies should be supported wherever possible by process maps/flow diagrams which show how they will work in practice, where the escalation and decision points are, who is responsible for making those decisions and what their role in the business is. They should highlight any potential risks to the licensing objectives and the business and detail how these risks will be managed and mitigated.
Businesses providing remote casino, bingo and virtual event betting and/or non-remote casinos must provide an anti-money laundering policy.