Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Starting your own gambling business

We do not provide legal advice, including advice concerning the correct interpretation of legislation. Therefore, we cannot advise you regarding the viability or legality of your business idea. 

It is up to you to obtain your own business or legal advice. 

What we do

  • we make information available to assist you in forming your ideas
  • we clarify areas of common confusion, for example many people want run a lottery as a commercial business. But lotteries are for good causes only and cannot be run for commercial gain. 

What we don’t do

  • we do not enter into discussions about developing your business idea to either be in or out of the scope of the Gambling Act 2005
  • we do not provide advice or information other than that described above
  • we do not provide advice on the feasibility of a business concept. 

Further information on starting a business can be found at:


If your business is gambling-related have a look at the different licence types and the activities they permit to help you decide if your business requires a licence.