Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Starting your own gambling business

We do not provide legal advice, including advice concerning the correct interpretation of legislation. Therefore, we cannot advise you regarding the viability or legality of your business idea. 

It is up to you to obtain your own business or legal advice. 

What we do

  • we make information available to assist you in forming your ideas
  • we clarify areas of common confusion, for example many people want run a lottery as a commercial business. But lotteries are for good causes only and cannot be run for commercial gain. 

What we don’t do

  • we do not enter into discussions about developing your business idea to either be in or out of the scope of the Gambling Act 2005
  • we do not provide advice or information other than that described above
  • we do not provide advice on the feasibility of a business concept. 

Further information on starting a business can be found at:


If your business is gambling-related have a look at the different licence types and the activities they permit to help you decide if your business requires a licence.